Terms and Conditions
Once a written or verbal booking has been accepted by Sheira Chan Acupuncture, the client/patient will have entered into an agreement to have treatment, based on these Terms and Conditions. The fee for the treatment will be deemed due accordingly. The term treatment is used for sessions of all therapies detailed on this website.
Payment for the initial consultation and treatment will be taken in advance at the time of booking. If you cancel your appointment with 24 hour notice a full refund will be issued. If less than 24 hour notice is given your fee will be forfeit.
If for any reason you cancel a treatment within less than 24 hours notice, the full treatment price remains due for the reserved time slot. This fee is payable within 7 days or at the next session, whichever is earlier.
When a cancelled session is part of a discounted prepaid package, the entitlement to that particular session from the package is lost.
Should you run late for an appointment, your practitioner may not be available beyond the time slot reserved for you, and in some cases it won’t be feasible to start the session. If at all possible, please inform your practitioner of any delay. Your session may be cancelled if they haven’t heard from you within 15 minutes of the agreed appointment time.
Health and wellbeing are the responsiblity of the individual. Advice and treatments provided by Sheira Chan Acupuncture are complementary and not an alternative to conventional medical opinion or treatment. Your only ‘diagnosis’ will be from a classical Chinese medicine point of view and your treatment won’t claim to ‘cure’, but to bring about change which can help your body to heal itself.
There are few contraindications to the treatments offered by Sheira Chan Acupuncture, and they don’t always mean that a treatment cannot take place. During your initial consultation you should inform your practitioner of any medical conditions you have and those you suffered with in the past, and provide updates at subsequent sessions if any of the discussed aspects change. It is your responsibility to check with your medical practitioner in case you suffer from a condition and/or are in doubt whether to have treatment.
PROTECTION OF YOUR PERSONAL DATA
During your treatment consultation you will provide relevant personal information relevant to maintaining our patient-practitioner relationship and used for tailoring your treatment. This information will be kept confidential, stored securely and maintained accurate by updating it as advised by you.
You may request that we issue a copy of the personal information held about you. Provision of such information will be subject to the payment of a processing fee (currently £20.00) and two forms of identification, within 10 days from receipt of suitable forms of identification. Sheira Chan Acupuncture may withhold such personal information to the extent permitted by law.
You may occasionally receive information and updates from Sheira Chan Acupuncture, in which case you will either have agreed in advance to your information to be used for marketing communications, or be given an opportunity to opt out. Your information won’t be disclosed to others without your prior consent.